FAQs

At Jackson Eye, we believe in making your experience as seamless and informed as possible. This FAQ page is designed to answer common questions and provide you with the information you need to confidently navigate your eye care journey with us. Whether you're curious about our services, payment options, or simply want to learn more about what we offer, we've got you covered. If you don't find the answer you're looking for, our team is always here to assist you!

Where can I browse the frames available at Jackson Eye Optometry?

You can explore our online frame gallery here: https://shop.drjacksoneye.com.

How can I schedule an appointment with Jackson Eye Optometry?

Schedule your appointment easily through our online booking system by clicking the button below.

Schedule Appointment

Do you offer Same Day Appointments?

Yes! It is subject to availability but check our online scheduler.

What are your business hours?

Our office hours are as follows:

Monday 9:00 am - 5:30 pm
Tuesday 9:00 am - 5:30 pm
Wednesday 9:00 am - 5:30 pm
Thursday 9:00 am - 4:00 pm
Friday 9:00 am - 4:00 pm
Saturday Closed
Sunday Closed

Please note we are closed daily for Lunch: 1:00pm - 2:00pm

What insurance plans do you accept?

We accept a wide range of insurance plans including Eyemed, VSP, DavisVision, and so many more. For our full list visit our:
Insurance page

Do you accept outside prescriptions for glasses or contact lenses?

Yes, we accept outside prescriptions for both glasses and contact lenses. Whether your eye exam was done elsewhere or you've recently moved, we’re here to help you find the perfect eyewear using your current prescription. Feel free to contact us with any questions!

Will you adjust glasses that I purchased elsewhere?

We only adjust glasses purchased from Jackson Eye Optometry, ensuring we can replace them if necessary.

Is Dr. Jackson an optometrist?

Dr. Jackson is a licensed optometrist dedicated to providing top-quality eye care.

What payment methods do you accept?

We offer flexible payment options, including Klarna, Afterpay, Care Credit, Apple Pay, and Google Pay, to make your visit as convenient as possible.

How can I read reviews from your patients? Or leave you a review?

You can read and leave us your reviews on our Google page

Google Review

How often should I have an eye exam?

It's recommended to have a comprehensive eye exam every 1 year or more regularly depending on your age, risk factors, and whether you wear glasses or contact lenses. Regular exams help detect eye conditions early and ensure your prescription is up to date.

What are the signs that I might need glasses or a new prescription?

Common signs include frequent headaches, difficulty seeing clearly at distances or close up, squinting, and eye strain. If you notice any of these symptoms, it's time for an eye exam.

What are scleral lenses, and who are they for?

Scleral lenses are large-diameter contact lenses that vault over the cornea and rest on the sclera (the white part of the eye). They are often used for patients with irregular corneas, keratoconus, or other conditions that make regular contacts uncomfortable or ineffective. Scleral lenses provide a smooth optical surface, improving vision and comfort.

How are scleral lenses different from regular contact lenses?

Scleral lenses are larger than standard contact lenses and provide a unique fit that offers more stability and comfort for certain eye conditions. They also create a tear-filled vault over the cornea, which can be therapeutic for dry eyes or corneal irregularities.

Are scleral lenses difficult to insert and remove?

Scleral lenses may require a bit of practice to insert and remove due to their larger size, but with proper training from your optometrist, most patients find the process manageable. We provide detailed instructions and support to ensure you're comfortable with handling them.

How do I choose the right frames for my face shape?

Our experienced opticians can help you select frames that complement your face shape, style, and prescription. We offer a wide variety of frames in our gallery, ensuring you’ll find something you love.